Home-Start Wirral last had a ‘Quality Assurance Review’ in 2012, so the 7th February 2017 was an ideal opportunity to demonstrate its continued good practice and compliance to the Home-Start QA system.
The ‘Quality Assurance Review’ is a rigorous internal audit, consisting of a one day visit by a QA Specialist from Home-Start UK, who assesses the scheme using information gathered on the day and self-assessment data provided by the scheme.
Supporting documentation is gathered by:
- Spot checking of Trustee, Staff, Volunteer and Family files
- Spot checking of any other electronic or manual files/record keeping systems
- Face to Face interviews with the Chair and Senior worker within the scheme
- Discussion with other staff
Mandatory indicators are reviewed by the QA Specialist. Key and Developmental indicators are reviewed by the scheme’s self-assessments, from which the report is formulated.
By achieving 100% of the mandatory indicators at the initial review, we are proud to announce that Home-Start Wirral’s scheme has been accredited, and we have been issued with our new certificate.